How My Office Works

Treatments are By Appointment Only. Do Not walk in or drop by unannounced. Same day appointments are not available.

I don’t have administrative staff to answer phones and schedule appointments so, in order to facilitate smooth running of my simple office, I have chosen to adopt some new technology.

My office hours are:

Tuesdays: 11am-5pm and Thursdays from 2pm-7pm

The best and quickest way to make and change appointments or to leave a message is by sending me an email or a text message at 519-808-9341.

How to Make or Change Appointments

  • Send me a text message at 519-808-9341 and include your name, the appointment day you’d like and your availability that day. It’s also helpful if you let me know who referred you and a quick description of the reason you are contacting me.

OR….

  • Go to “Book an Appointment” page
  • Click on “Email” or appts@drmalone.ca
  • A new page will open allowing you type an email
  • Please include your phone number, the appointment day you’d like and your availability that day.  It’s also helpful if you let me know who referred you and a quick description of the reason you are contacting me.
  • You will get a reply and appointment confirmation via return email.  Once we have a day and time sorted out, I’ll send you detailed instructions on how my office works.
  • On rare occasions when there are gremlins in the cyberworld, web requests will not make it to me. Should you not hear from me by the next business day, please re-send or call. (Even better…send me a text message at 519-808-9341)

How to Pay for Your Appointment

In the office you can pay for your appointment with cash, cheque or e-transfer.

For those who wish to pay by credit card, it is done privately and securely online from the comfort of your own home before coming to your appointment. 

How to Pay for Appointments using Credit Card

  • Go to “prepay for your appointment” page
  • Choose the service you are getting ie. Chiro adult $35 from drop list
  • Click on “Pay Now”
  • Choose “don’t have a paypal account ‘use your credit card’ Continue” (those who have a paypal account can sign in)
  • Fill in address and card information and email address (those who do not have an email address will not be allowed to continue)
  • Click “review order and continue”
  • Finalize payment
  • We will both receive email confirmations of the transaction
  • You will be given a receipt for tax/insurance purposes at your appt

How to Reach Me By Phone (Hint: I like text messages rather than voicemail)

  • A text message is always preferable to a voicemail.  Send me a text message at 519-808-9341.  Make sure to let me know who is sending the message and the reason for contacting me.  
  • If you are not comfortable with sending a text message, I do check voicemail messages sporadically and will return your call the old fashioned way.
  • Text messages (and voicemail) will be answered between 9am-5pm from Monday to Friday.
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